Activity: A656 - Close Incident
DescriptionWorkflowRolesWork Products
CollapseRelationships  
Parent Activities
CollapseDescription  

This activity examines the case history of an incident which has reached 'resolved' status. It ensures that all required incident documentation has been completed, including details of cause, resolution, outcome and effort expended. It reviews the original classification against whatever root cause information is available to determine the classification accuracy. In line with policy, it obtains stakeholder agreement with resolution activity and status.

CollapseProperties  
Event Driven
Multiple OccurrencesYes
Ongoing
Optional
Planned
RepeatableYes